Shipping & Returns
Effective August 24, 2026
Shipping Availability, Rates, and Estimates
Shipping availability, available methods, rates, and any estimated delivery information are shown at checkout for the destination and items in your order. Delivery dates are estimates unless they are clearly stated as guaranteed.
Processing and Tracking
Orders are submitted for fulfillment after payment is confirmed. Processing time can vary by item and order volume. Some items may be fulfilled by third-party production partners. When tracking becomes available, it will be sent to the email address or phone number provided at checkout.
Separate Packages
If items in one order are fulfilled separately, they may arrive in more than one package and on different dates. You will not be charged more for shipping than the total shown and accepted at checkout.
Shipping Delays
If we cannot ship within a promised timeframe, or within the timeframe required by applicable law when no timeframe was promised, we will contact you with an updated date and the option to accept the delay or cancel the affected unshipped item for a full refund.
Shipping Address Changes
Review your shipping address before placing an order. If you notice an issue, contact support@hotheadsgalleryclothing.com as soon as possible. An address change cannot be guaranteed after fulfillment begins.
Stalled, Lost, or Marked-Delivered Packages
If tracking has stalled or a package is marked delivered but cannot be found, check the delivery area and confirm the shipping address, then email us with your order number. We will review the tracking information with the fulfillment provider or carrier and explain the available next steps.
14-Day Returns
Request an eligible return within 14 calendar days after the carrier-recorded delivery date. Email support@hotheadsgalleryclothing.com with your order number and return reason before sending anything back. Once approved, we will send authorization instructions and the return destination. Mail the approved return using tracked shipping within 7 calendar days after approval. Returns sent without authorization or to another address may not be accepted.
Preference or Fit Return Eligibility
For a preference or fit return, an item may be briefly tried on but otherwise must be unworn, unwashed, unused, unaltered, in resalable condition, and returned with original tags attached and original packaging where practical. Proof of purchase is required.
Size or Change-of-Mind Returns
For an eligible size or change-of-mind return, the customer is responsible for tracked return shipping. Original shipping charges are not refundable unless required by law or the return is caused by our error. No restocking fee is charged.
We do not offer direct exchanges at launch. To change sizes, request a return and place a new order for the preferred size. Inventory and price are not reserved while a return is in transit.
Damaged, Defective, or Incorrect Items
Inspect your order when it arrives. If an item is damaged, defective, or incorrect, email us within 14 calendar days after delivery with your order number, a description of the issue, and clear photos of the item and packaging. These claims are not subject to the preference-return condition rules above. If the issue is confirmed, we will arrange and pay for any required return shipping, then provide a replacement when available or refund the affected item and its standard outbound shipping charge.
Please keep the item and packaging until we provide instructions.
Refunds
After an approved return is received and inspected, we will email you the result. If approved, the refund will be issued to the original payment method within 7 business days. Your bank or card provider may need additional time to post the credit.
If more than 10 business days have passed since our refund confirmation, contact us.
Cancellations
Contact us as soon as possible if you need to cancel an order. We will try to cancel it before fulfillment begins, but cancellation cannot be guaranteed once an order is processing or has shipped.
Questions
Email support@hotheadsgalleryclothing.com before sending any item back.
This policy does not limit any rights that cannot be excluded under applicable law.