Refund policy

Effective August 24, 2026

We accept eligible returns requested within 14 calendar days after the carrier-recorded delivery date.

Request a Return

Email support@hotheadsgalleryclothing.com with your order number and return reason before sending anything back. Once approved, we will send authorization instructions and the return destination. Mail the approved return using tracked shipping within 7 calendar days after approval. Returns sent without authorization or to another address may not be accepted.

Preference or Fit Return Eligibility

For a preference or fit return, an item may be briefly tried on but otherwise must be unworn, unwashed, unused, unaltered, in resalable condition, and returned with original tags attached and original packaging where practical. Proof of purchase is required.

Size or Change-of-Mind Returns

For an eligible size or change-of-mind return, the customer is responsible for tracked return shipping. Original shipping charges are not refundable unless required by law or the return is caused by our error. No restocking fee is charged.

We do not offer direct exchanges at launch. To change sizes, request a return and place a new order for the preferred size. Inventory and price are not reserved while a return is in transit.

Damaged, Defective, or Incorrect Items

Inspect your order when it arrives. If an item is damaged, defective, or incorrect, email us within 14 calendar days after delivery with your order number, a description of the issue, and clear photos of the item and packaging. These claims are not subject to the preference-return condition rules above. If the issue is confirmed, we will arrange and pay for any required return shipping, then provide a replacement when available or refund the affected item and its standard outbound shipping charge.

Please keep the item and packaging until we provide instructions.

Refunds

After an approved return is received and inspected, we will email you the result. If approved, the refund will be issued to the original payment method within 7 business days. Your bank or card provider may need additional time to post the credit.

If more than 10 business days have passed since our refund confirmation, contact support@hotheadsgalleryclothing.com.

Cancellations

Contact us as soon as possible if you need to cancel an order. We will try to cancel it before fulfillment begins, but cancellation cannot be guaranteed once an order is processing or has shipped.

Questions

Email support@hotheadsgalleryclothing.com before sending any item back.

This policy does not limit any rights that cannot be excluded under applicable law.